Privacy policy
Last updated: 2023-10-03
SCOPE
This Privacy Policy describes how Temple Lifestyle Inc. (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.buddhabrands.ca (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
“Personal Information” is any information that relates to a natural person and allows, directly or indirectly, to identify that individual. This definition applies to information collected and maintained by Temple Lifestyle or by a third-party partner, regardless of the nature of its medium and the form in which it is accessible.
This Privacy Policy does not apply to the practices of third parties that Temple Lifestyle does not own or control (such as third-party websites that may be accessed from our Websites).
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
CHANGES TO PRIVACY POLICY
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
PERSONAL INFORMATION WE COLLECT
The categories of personal information we collect are listed below (non-exhaustive list):
* Basic contact details including your name, address, phone number and email.
* Order information, including your name, billing address, shipping address, payment confirmation, email address and phone number.
* Account information including your username, password and security questions.
* Computer and digital activity information: IP address, MAC address, logs, device type, usage data, tracking and cookies data, etc.
* Shopping information including the items you view or put in your cart.
* Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
Tracking & Cookies Data: Cookies are small files that can be downloaded to the visitor’s device when visiting and using Temple Lifestyle Websites. They make it possible to recognize devices and store information about users’ previous preferences or actions. Temple Lifestyle uses cookies to store user preferences, to optimize the design of our Websites or for commercial and promotional purposes. Cookies also help identify the most popular sections of our Websites and allow Temple Lifestyle to provide content that more accurately meets customer needs while improving service. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies.
HOW WE COLLECT PERSONAL INFORMATION
The information that we collect and use varies depending on how you interact with us.
Temple Lifestyle collects personal information directly provided to Us, personal information collected when you use our Services (including our Websites), personal information received from third parties, and personal information you provide when interacting with Temple Lifestyle online.
* Directly from individuals: Temple Lifestyle collects your personal information when you provide it to us through our Websites. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
* Personal information collected when you use Temple Lifestyle Services: We collect information when you use one of our Services, such as Usage Data. When you use our Websites, information may be collected about the device and the browser you use. We may collect the IP address and other generic information about how you use our Websites or other Services (for example, aggregate metrics on how often certain pages on our Websites are accessed and viewed). Information may also be collected using cookies or other technologies.
* Personal Information collected from other sources/third parties: Temple Lifestyle obtains certain types of personal information from third-party sources, including from vendors and service providers who may collect information on our behalf, in accordance with the authorization procedures and privacy settings of such third parties. Third parties may include:
>Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
>When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices.
HOW WE USE PERSONAL INFORMATION
We collect and process personal information, provided with consent, for the following purposes:
*Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to you account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.
*Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.
*User Generated Content: The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.
*Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
*Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.
*Analysis, research, and development purposes.
Consent is collected separately for each of the intended purposes and is valid for the time necessary to achieve the purposes for which it was requested.
Personal information may, however, be used for another purpose without the consent of the individual concerned:
* when its use is for purposes compatible with those for which it was collected.
* when its use is clearly for the benefit of the person concerned.
* when its use is necessary for the purposes of study, research or the production of statistics and it is anonymized.
HOW WE SHARE PERSONAL INFORMATION
We may share your information with vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping). These service providers may process or store your personal information on our behalf.
* When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
* With our affiliates in our legitimate interests to run a successful business.
* In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
Personal information collected may be stored, processed, and transferred to a country or region outside of Quebec. Temple Lifestyle will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.
TIME-LIMITED RETENTION OF PERSONAL INFORMATION
We retain personal information for as long as is strictly necessary for the purposes for which it was collected or if necessary to comply with our legal and contractual obligations. Retention periods will be determined considering the type of information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable time.
PROTECTION OF PERSONAL INFORMATION
Temple Lifestyle complies with the regulations and standards imposed in terms of the protection of personal information and the security of information systems. Security assessments are run to ensure the robustness of our privacy and cybersecurity management system.
CHILDREN'S DATA
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
YOUR RIGHTS AND HOW TO EXERCISE THEM
As permitted under applicable laws, you may exercise the following rights with regards to the personal information we hold about you:
* Right to access your personal information: You have the right to access and obtain a copy of the personal information we hold about you.
* Right to rectify your personal information: You have the right to have your personal information rectified if it is incorrect or outdated and/or completed if it is incomplete.
* Right to withdraw your consent to the use or disclosure of your personal information: However, please note that in some cases, withdrawing consent will mean that Temple Lifestyle can no longer provide you with services where the information is necessary to complete the transaction or request.
* Right to be forgotten: In some cases, you have the right to have your personal information erased or deleted. However, we may have legal or legitimate grounds for retaining your personal information.
If you wish to have access to your personal information, wish to modify it or if you are not satisfied with the processing of your personal information, please contact the Data Privacy Officer of Temple Lifestyle by the following means:
Email: dataprotection@buddhabrands.com
Postal address: Temple Lifestyle 932-9600 rue Meilleur, Montreal, QC H2N2E3
Phone at: 514-382-3805
The procedure for requesting access to your personal information is free of charge. The transmission of any personal information is subject to the verification of the identity of the applicant according to the procedure in place within Temple Lifestyle.